The application tikktakk can handle any number of clients and projects. The different editions of tikktakk will over different levels of data handling. Please refer to START page within our website for the exact details of each edition.

Not yet. But, there will be an API for sharing data with other applications in the very near future.

Not yet. We will advise you of additional features and updates on our website, in the application itself and in our user Forum

You can export some of your data like quotes or invoices as they can be downloaded as PDF files.

Access to the tikktakk application is always encrypted. The entire data exchange is protected by SSL.

No. tikktakk is only available as a web-based application hosted carefully on our servers.

You can refer to the START page on our website which lists the details of each application edition. Your storage limit depends on the edition you choose: "ultimate" customers have 50GB per user; "enterprise" customers have 5Gb per user; "team" customers have 2GB per user; and, "basic" customers have 1GB for individual use.

Yes you can! You can opt to pay monthly or annually for the "ultimate", "enterprise" and "team" editions. We only require a full annual payment for the "basic" edition.

A mandator is an account owner. Your mandator name, essentially your company name, is how you will be recognized in the application - by yourself, any other team members you add to your account, and to any clients you invite to view your account. You will have only one mandator per account you open with tikktakk.

The account owner is the individual or company who originally set up your tikktakk account. Only the account owner can choose the mandator name on the account, will be solely responsible for all billing and charges related to the account, and can up/downgrade your edition.

Yes, you can. Please use the respective form, which you will find the in ADMIN section of the application. You will need to download this form, complete it and fax it back to us. Remember, only the current Account Owner will be able to make this request to transfer the account.

You will find your invoices in the ADMIN section of the application. They can be downloaded or printed.

Your contract term will be for one year from the date that you sign up for tikktakk. This start date will not begin until the end of your 30-day free trial at which time you decide to become a paying customer.

tikktakk is inexpensive! Please refer to the START page within our website which will list monthly prices per user and all edition details so that you can decide on the best option for your business needs.

We accept PAYPAL, MC, VISA and bank transfer for German customers only.

This will depend on your country of residence: If you are a customer from Switzerland, your business partner is MOASE Solutions AG and you will be subject to Swiss VAT (at the current rate). If you are a European Union customer, your business partner is MOASE Solutions GmbH and you will not be subject to VAT unless you are registered in Germany. If your business address is in Germany, you will be charged German VAT (at the current rate) unless you provide a valid European VAT Reg.No. For all other countries not in the EU or Switzerland, your business partner is MOASE Solutions AG and you will not be subject to VAT.

Of course. As we bill on a monthly basis, we will accept your requests to upgrade and downgrade on a monthly basis as well. Please notify us in writing by sending us an email to support@tikktakk.com stating that you wish to upgrade/downgrade and the month you wish to begin with the new edition.

Your tikktakk trial account will include the functionality of the application edition of your choice. Please enjoy tikktakk for a 30-day period free-of-charge with no obligation. At the end of your trial, continue with the same edition you tested or if it’s not quite right, upgrade or downgrade to another edition that is most appropriate for your business needs. We will not expect your payment until after your free trial period has passed and you decide to buy.

Look for an email we sent you after your account was created. Your personal login address should be something similar to companyname.tikktakk.com. If you cannot locate this email, write us at support@tikktakk.com

You can change your password by going to the ADMIN section in the tikktakkk application. There in the 'user settings’ you will find the location where you can change your password

tikktakk runs on Windows, MAC OS and Linux with up-to-date versions of Firefox (3.0.x and 3.5.x), IE 7 & 8, Safari (3.2 and 4).

Yes! We endeavor to provide uninterrupted service 24 hours per day, 7 days a week, 365 days per year.

Of course! You can trial any of our 4 editions for 30 days prior to making the decision to buy.

We do! For more information about us, click on the link Hallo Aus der Schweiz on the tikktakk website Home page.

We provide unlimited support via email but we do not offer phone support. We try to make your tikktakk user experience as easy and as productive as possible! Please visit the TALK section of our website where you will find links to our FORUM, BLOG, FAQ and support center. If you can't find what you are looking for, please write to us at support@tikktakk.com and will we get back to you in less than 24 hours.

Yes. To get the most out of tikktakk, we encourage you to invite your customers to use tikktakk.

This is done in the ADMIN section of the application under Permissions.

This will depend on the edition you choose. Only the basic edition limits the number of users as this was designed for individual users. Please consult the START page of the website for full details about limitations to number of users.

You will be able to add your company logo, and choose the colors for your workflow and table headers of the index view.

You can add your company's logo by following the instructions in the application's ADMIN section under Mandator Settings.

In the ADMIN section of the application, we have a group of pre-selected colour schemes for you to choose from. Add your company logo as well to personalize your tikktakk experience..

Yes, you can. This is done in the attachments feature. You can store all kinds of document formats, including your private photos if you choose to.

Yes! We take all reasonable precautions to protect your data. Your data is kept entirely separate to other user's data. All data is encrypted and kept in the most secure environment available where it is hidden from search engines and hackers. We use SSL certification and our servers ignore all requests for data, which are not made via the tikktakk application and your unique session key.

Your data will remain your data. It will not be seen by any third party that you have not given express access to from within your account, for example when you invite one of your clients. Some data or actions performed from within the system will be anonymized and used in our event ticker on the Home page of our website, such as "someone signed on a new project in Berlin, Germany."

The main server of tikktakk is housed in a state-of-the-art data center in a highly secure and redundantly distributed server cloud.

All data are redundantly stored, in different continents and backed up more than once daily. We can perform full backup recovery in the event of system-wide emergency. See also http://aws.amazon.com/s3/#protecting which will offer you specific details for the type of storage and backup recovery we have in place.